How do I make a reservation for my dog to come play at D-Train Doggie Daycare?

  • First you must register your dog online on our website. You will then receive an email to make an appointment for your “doggie interview”. Once the interview and required paperwork are complete you will receive a customer number. Once you receive your customer number, you will then go to the website and set your password. You may then use your unique customer number and password to access our online booking system.
  • Reservations can be for whole or half days.
  • Reservations may be booked up to 3 months in advance.
  • Reservations may be booked up to 8:30am the day of.
  • Some days may be full and you will not be allowed to make a reservation. We do encourage you to make your reservations early.

What is your cancellation policy?

  • Reservations may be cancelled up to 24 hours in advance.

When can I drop off my dog?

  • All full day and half day dogs must be dropped off between 7am-9am. Just pull up to our curb side drop off and one of our friendly staff members will be there to greet your pup.

What else should I know about dropping my dog off at D-Train?

  • Please arrive with your dog on a 4 or 6-foot leash. Please no retractable leashes.
  • Please make sure your dog has a collar with his/her name on it.
  • No prong or metal collars please.
  • Please feed your dog at least a half an hour prior to arriving.

When can I pick up my dog?

  • All half day dogs must be picked up between 12pm and 1pm. All full day dogs must be picked up between 4-6pm. Please use our intercom when you arrive.
  • Other arrangements can be made for pick up times if needed. Please let us know in advance.
  • As we do not do boarding-all dogs must be picked up by 6pm sharp.
    • A late fee of $10 will be charged immediately, and $1 will be added per minute after 6pm.

What forms of payments will be accepted?

  • Checks will be accepted at D-Train
    • If mailing a check, please mail to:
      D-Train
      530 South Clinton Street
      Syracuse, NY 13202
  • You can checkout online and pay when you book your reservation by using PayPal or a credit card.
    • Credit cards (Visa, Mastercard, Discover, or American Express) will also be accepted at D-Train.
  • You can choose ACH where payments will automatically be deducted from your bank account.

Who should I contact for billing questions?

  • D-Train Doggie Daycare, (315) 440-1277